Last updated: September 9, 2026

topstrollersusa operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). topstrollersusa is powered by Shopify, which enables us to provide the Services to you. This Return and Refund Policy describes the terms and conditions governing returns, exchanges, and refunds when you make a purchase through the Services (including customers residing in the United States and the United Kingdom).

Please read this policy carefully. By making a purchase through any of the Services, you acknowledge and agree to the terms outlined below.

30-Day Return Window We want you to be completely satisfied with your purchase from TopStrollerUSA. You may request a return or exchange within 30 days from the exact date your item is delivered. Requests submitted after the 30-day window cannot be accepted.

Eligibility for Returns To be eligible for a return, refund, or exchange, items must meet the following strict conditions:

• Condition: Items must be in brand new, unused condition, completely free of dirt, wear, or pet hair.

• Packaging: Products must be returned in their original manufacturer packaging, including all original tags, manuals, accessories, and protective inserts.

• Exclusions: Customized items, final sale clearance products, and opened rain covers or safety accessories that have been assembled or used are strictly non-returnable.

Return Process To initiate a return or exchange, please follow these steps:

1. Contact our support team at info@topstrollersusa.com or call +1 332-220-0108 within the 30-day delivery window to request a Return Merchandise Authorization (RMA) number.

2. Package your item securely in its original box, clearly marking your RMA number on the outside of the shipping container.

3. Ship the item back to our designated US fulfillment facility at Topstrollerusa, 1418 66th St, Windsor Heights IA 50324, United States.

Shipping Costs and Restocking Fees

• Customer Responsibility: Customers are responsible for all return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping fees are strictly non-refundable.

• Restocking Fees: Returned items that show signs of minor handling, missing original packaging components, or failure to follow the RMA process may be subject to a restocking fee of up to 15%.

Refund Processing Once your returned item is received, inspected, and approved at our facility, we will process your refund. A credit will automatically be applied to your original method of payment (credit card, debit card, or Shopify payment account) within 5 to 10 business days. Please note that processing times vary depending on your financial institution or bank.

Damaged, Defective, or Incorrect Items If you receive a product that is damaged during transit, defective out of the box, or incorrect, you must notify us via email at info@topstrollersusa.com within 48 hours of delivery. Please include clear photographs of the damage or defect along with your order number so we can promptly arrange a replacement or full refund at no additional cost to you.

Exchanges If you need to exchange an item for a different color, model (such as swapping between the Terrain Pro and Jetsetter lines), or accessory, please initiate a standard return for the original item and place a new order on topstrollersusa.com to secure your preferred item immediately.

Contact If you have any questions regarding our Return and Refund Policy, please call +1 332-220-0108, email us at info@topstrollersusa.com, or reach out by mail at Topstrollerusa, 1418 66th St, Windsor Heights IA 50324, United States.